Last updated: August 2026

1. About IronStep delivery

IronStep supplies safety footwear, workwear and related products to consumer and business customers.

IronStep is a trading brand of Astflick Group Ltd.

Orders placed through IronStep are processed by Astflick Group Ltd and dispatched using appropriate postal, courier or logistics services.

2. Order processing

Orders are normally processed within 1–2 working days.

Orders placed outside normal working hours, at weekends or on UK public holidays will normally begin processing on the next working day.

Processing may occasionally take longer during unusually busy periods, stock checks or where additional information is required to fulfil an order.

If a product has a different dispatch or lead time, this may be stated on the relevant product page or communicated to you separately.

3. UK delivery times

Delivery estimates are provided in good faith and may be affected by courier networks, weather, public holidays, unusually high demand or other circumstances outside our reasonable control.

Where applicable consumer law requires delivery within a particular period, your statutory rights are not affected by these estimates.

4. UK delivery charges

Our standard delivery charges for orders delivered within the United Kingdom are shown below.

UK Standard Delivery has an estimated transit time of 3–5 working days after dispatch.

Orders are normally processed within 1–2 working days before dispatch. Customers should therefore normally allow approximately 4–7 working days from order processing to delivery, subject to stock availability, courier networks and the other circumstances described in this policy.

The delivery options and charges displayed at checkout will be shown before you place your order. Additional or alternative delivery services, where available, may have different charges or delivery estimates.

5. Tracking your order

We use tracked delivery services where appropriate.

Once tracking information becomes available, it may be provided by IronStep or directly by the delivery provider using the contact information supplied with your order.

Tracking information can sometimes take a short period to update after a parcel has been collected.

6. Multiple parcels and partial shipments

An order may occasionally be dispatched in more than one parcel.

This can occur where products are stored separately, have different availability dates or where splitting a shipment allows us to fulfil part of the order sooner.

Where appropriate, we will make reasonable efforts to keep you informed of material delays or backordered items.

7. Missed deliveries

If nobody is available to receive a delivery, the carrier may:

• Attempt redelivery
• Leave the parcel in an authorised safe location
• Deliver to an appropriate collection point
• Provide instructions for arranging another delivery attempt

Please follow the carrier's tracking information or delivery instructions.

Additional charges may apply where a parcel is returned to us because delivery could not be completed for reasons attributable to the customer, particularly where redelivery is requested.

8. Incorrect or incomplete delivery addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error after ordering, contact hello@ironstep.co.uk as quickly as possible.

We cannot guarantee that an address can be changed after an order has entered the dispatch process.

Additional delivery charges may apply where an order must be resent because an incorrect or incomplete address was supplied.

9. Delayed deliveries

If your order has not arrived within the expected delivery period, please check the tracking information first.

If you still require assistance, contact:

We will investigate the shipment with the relevant carrier where appropriate.

10. Lost parcels

If tracking indicates that a parcel may be lost, please contact IronStep.

We may need to investigate the shipment with the carrier before confirming the appropriate resolution.

For consumer orders, nothing in this policy removes rights you may have where goods have not been delivered.

11. Damaged deliveries

If your parcel or goods arrive damaged, please contact us as soon as reasonably possible.

Providing photographs of the product, external packaging, shipping label and any visible damage can help us investigate the issue quickly.

Please retain the packaging until we have advised whether it is required for the carrier investigation.

12. Risk during delivery

For consumer purchases, responsibility for the goods passes in accordance with applicable consumer law.

In general, where IronStep arranges delivery to a consumer, we remain responsible for the goods until they are delivered to the consumer or another person identified by them to receive the goods, subject to applicable law.

Different contractual arrangements may apply to business customers, particularly where collection, nominated carriers, freight arrangements or specific Incoterms have been agreed.

13. Business customer deliveries

Delivery dates supplied to business customers are normally estimates unless IronStep has expressly agreed otherwise in writing.

Business customers ordering products for projects, contracts, critical operations or fixed deadlines should allow appropriate contingency time.

Additional contractual terms concerning delivery, title, risk, backorders or liability may apply to business customers under IronStep's Terms of Service, quotation, account terms or another written agreement.

14. International delivery

IronStep offers international delivery to selected countries and destinations. Available services depend on the delivery address and the products ordered.

The exact delivery services, charges and available options for your destination will be displayed during checkout before you place your order.

International delivery times vary by destination and may be affected by customs clearance, local delivery networks, public holidays or other circumstances outside our reasonable control.

Unless checkout expressly states that duties and taxes are prepaid or included, customers may be responsible for import VAT, customs duties, brokerage fees or other charges imposed by the destination country.

15. Returns

Delivery and returns are separate processes.

For information about returning an item, change-of-mind returns, faulty products and refunds, please refer to the IronStep Returns & Refund Policy.

For ordinary consumer change-of-mind returns, customers are responsible for return postage unless we expressly state otherwise.

16. Contact us about delivery

If you need help with an IronStep delivery, contact:

Email: hello@ironstep.co.uk
Telephone: 020 4634 5754

Please include your order number and, where relevant, your tracking number.