Last updated: August 2026

1. Who we are

IronStep is a trading brand of Astflick Group Ltd.

Astflick Group Ltd is the contracting seller for purchases made through IronStep unless you are expressly informed otherwise.

Certain intellectual property associated with IronStep is owned by Astflick Holdings Ltd.

2. Definitions

• “IronStep”, “we”, “us” or “our” means Astflick Group Ltd trading as IronStep.
• “Customer” or “you” means the person or organisation purchasing or using our services.
• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
• “Business Customer” means a person or organisation purchasing wholly or mainly for business purposes.
• “Goods” means products supplied by IronStep.

3. Consumer and business purchases

IronStep supplies both consumers and business customers.

Some provisions in these Terms apply only to Business Customers and are identified accordingly.

Consumer rights provided by applicable law are not replaced or reduced by these Terms.

4. Website use

You may use the IronStep website for lawful purposes connected with browsing, purchasing products, managing orders and contacting us.

You must not:

• Use the website fraudulently or unlawfully
• Attempt to interfere with website security or functionality
• Use automated systems in a way that materially disrupts the website
• Misuse IronStep content or intellectual property

5. Product information

We aim to ensure that product descriptions, specifications, images and other information are accurate and useful.

Images are illustrative and minor variations in colour, finish or appearance may occur because of manufacturing changes, screen settings or photography.

Material product characteristics, safety classifications and specifications stated on the product page should be reviewed before purchase.

Where manufacturer information changes, we may update product information without notice.

6. Product suitability and safety

Customers are responsible for selecting products that meet the requirements of their intended working environment.

Safety footwear and workwear should be selected with reference to appropriate workplace risk assessments, employer requirements and relevant product certification.

Product information supplied by IronStep does not replace professional workplace risk assessment or manufacturer instructions.

7. Placing an order

Placing an order through IronStep is an offer to purchase the goods shown in your order.

Orders are subject to acceptance, payment, availability and any applicable verification checks.

Receipt of an automated order acknowledgement does not necessarily mean that an order has been finally accepted.

We may decline or cancel an order where reasonably necessary, including where:

• The product is unavailable
• There is an obvious pricing or description error
• Payment cannot be authorised
• Fraud or misuse is suspected
• We cannot deliver to the supplied address
• A legal or regulatory restriction applies

Where we cancel a prepaid order, we will refund amounts paid for goods that will not be supplied.

8. Prices and VAT

Prices are displayed in pounds sterling unless otherwise stated.

VAT treatment will be shown as applicable to the product and customer transaction.

The total payable amount, including applicable delivery charges and taxes, will be shown before checkout is completed.

We may change prices at any time, but changes will not normally affect an order already accepted unless required by law or agreed with you.

9. Payment

Unless an approved credit account or other written payment arrangement applies, payment is required before dispatch.

Payments may be processed by third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

10. Delivery

Delivery arrangements are described in our Shipping & Delivery Policy.

Estimated delivery times are not guarantees unless expressly agreed otherwise.

Consumer rights concerning delivery are not restricted by these Terms.

Orders may occasionally be split into multiple consignments where this is reasonably necessary.

11. Risk in consumer goods

For consumer purchases where IronStep arranges delivery, responsibility for the goods passes in accordance with applicable consumer law.

In general, risk remains with IronStep until the goods are delivered to the consumer or another person identified by the consumer to receive them, subject to applicable law.

12. Returns, cancellations and refunds

Returns and refunds are governed by the IronStep Returns & Refund Policy.

Consumers may have statutory cancellation and other rights in addition to IronStep's voluntary returns arrangements.

Business Customers do not receive consumer cancellation rights, although faulty or incorrectly supplied goods remain subject to applicable contractual and legal rights.

13. Faulty or incorrectly supplied goods

If goods are faulty, damaged, not as described or incorrectly supplied, contact hello@ironstep.co.uk.

Consumer remedies will be handled in accordance with applicable consumer law.

Business remedies may be governed by these Terms, the relevant contract, quotation, account terms or applicable law.

14. Business credit accounts

Business credit accounts are provided only where expressly approved by Astflick Group Ltd.

Credit limits, payment terms and account status may be reviewed or withdrawn at any time.

Unless a different term is stated on the invoice, account agreement or other written terms, invoices are payable according to the payment terms shown on the relevant invoice.

15. Late payment by Business Customers

If a Business Customer fails to pay an undisputed amount when due, Astflick Group Ltd may exercise rights available under the contract and applicable law.

Where the Late Payment of Commercial Debts (Interest) Act 1998 applies, statutory interest, fixed compensation and reasonable recovery costs may be claimed in accordance with that legislation.

We may also:

• Suspend further supply
• Place the account on hold
• Reduce or withdraw credit facilities
• Cancel or suspend unfulfilled business orders where contractually permitted
• Refer overdue debts to collection or legal advisers

16. Personal guarantees

Astflick Group Ltd may require a personal guarantee before granting or continuing credit facilities to a Business Customer.

A personal guarantee will only apply where the guarantor has expressly agreed to the relevant guarantee terms.

The scope of liability will be determined by the wording of the signed or otherwise validly agreed guarantee.

17. Title to goods – Business Customers

Legal title to goods supplied on credit may remain with Astflick Group Ltd until payment for those goods has been received in cleared funds, subject to applicable law and the relevant contract.

Where a separate credit agreement, quotation or account terms contain a retention-of-title provision, those specific terms will also apply.

18. Business delivery delays

For Business Customers, quoted delivery dates are normally estimates unless expressly agreed in writing as binding.

Business Customers should allow reasonable contingency time where goods are required for projects, contracts or operational deadlines.

Subject to applicable law, Astflick Group Ltd will not be liable to a Business Customer for indirect or consequential losses caused solely by a delivery delay outside our reasonable control.

19. Backorders and partial deliveries

Where reasonably necessary, we may dispatch an order in more than one shipment.

If a product is unavailable, we may contact you regarding a revised delivery estimate, suitable alternative, backorder or cancellation.

Consumer cancellation rights remain unaffected.

20. Manufacturer warranties

Certain products may be supplied with a manufacturer's warranty or guarantee.

Any manufacturer's warranty is additional to, and does not replace, rights you may have against IronStep under applicable law.

21. Our liability to consumers

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and consumer rights that cannot lawfully be excluded.

We are responsible to consumers for foreseeable loss and damage caused by our breach of contract or failure to use reasonable care and skill, subject to applicable law.

22. Our liability to Business Customers

Subject to liabilities that cannot lawfully be excluded or limited, any limitation of liability applying to a Business Customer will be determined by these Terms and any specific written contract agreed with that customer.

To the extent permitted by law, we will not be liable to a Business Customer for:

• Loss of profit
• Loss of revenue
• Loss of business opportunity
• Loss of anticipated savings
• Indirect or consequential loss

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or another liability that cannot lawfully be excluded.

23. Events outside our reasonable control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control to the extent permitted by law.

Examples may include:

• Severe weather
• Transport or courier disruption
• Industrial action
• War, civil emergency or terrorism
• Government or regulatory action
• Customs disruption
• Major supplier or manufacturing disruption
• Infrastructure or telecommunications failure

24. Intellectual property

The IronStep name, website design, written content, graphics and other proprietary material are protected by applicable intellectual-property rights.

Certain IronStep intellectual property is owned by Astflick Holdings Ltd and used by Astflick Group Ltd.

Third-party brand names, product names, trademarks and logos remain the property of their respective owners.

The appearance of a third-party brand on IronStep does not by itself mean that IronStep is an authorised, certified or official partner of that brand unless we expressly state that relationship and it is accurate.

25. Data protection

Personal information is processed in accordance with the IronStep Privacy Policy and applicable UK data protection law.

26. Changes to these Terms

We may update these Terms from time to time.

The Terms applicable to an order will normally be those in force when the relevant contract was formed, subject to any lawful subsequent agreement.

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply so far as legally possible.

28. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales, subject to any mandatory rights that apply to consumers in another jurisdiction.

Business Customers agree that the courts of England and Wales will have jurisdiction unless otherwise agreed in writing.